General conditions and rules
The following rules and conditions apply to all therapies and other forms of guidance related to the practice for body-oriented psychotherapy Coressence by Corinne van den Bergh-Raat, hereinafter referred to as “the therapist”.
Duties of the therapist:
- The therapist has a duty of confidentiality, which means that everything the client tells the therapist is not passed on to third parties.
- The therapist must handle the client’s data with care.
- The therapist must inform the client about the purpose for which she is recording data, what she does with the data, who else uses the data and to whom she provides the data.
- Consultation of the therapist with third parties (by telephone, in writing or by e-mail) only takes place after permission has been requested from the client.
- The therapist has an obligation to use best efforts and all her professionalism in this regard, to help resolve the client’s complaint. The therapist has an obligation to achieve results. This means that you as a client are responsible for the influences, effects, consequences of the therapy, whether positive or negative.
- The therapist has the obligation during the intake to arrive at the best possible problem definition at that time. After this, if the client wishes to begin the therapy, the therapist developes a counseling plan, that works best for the clients needs and situation. This is passed on orally to the client, and approved by the client and possibly signed in writing. Then the client commits to 3 sessions, after which a short evaluation takes place.
- The therapist is obliged to offer a treatment agreement to the client, which is signed by both the therapist and the client before the therapy starts. The therapist can only terminate treatment for compelling reasons such as aggression towards the therapist, not cooperating with the treatment, frequent non-payment or if the therapist is of the opinion that she can no longer provide the necessary guidance.
The therapist should inform the client as soon as possible in case of illness or unexpected matters. At the same time, the therapist should allow the client to reschedule.
- For good guidance it is necessary for the therapist to create a client file and record details of the client and the guidance process.
- The above is also a legal obligation imposed by the Medical Treatment Contracts Act (WGBO). The client has the right to view his own file. If the client wishes to make use of that right, a session is scheduled for this.
- If, for whatever reason, body-oriented therapy is not or is no longer the most effective treatment, the therapist will arrange for a possible referral to another form of guidance.
- The therapist must store the client’s file for 20 years
Duties of the client:
- the client ensures that all information that the therapist indicates is necessary for the counseling is provided to the therapist in a timely and truthful manner.
- Any possible adverse consequences arising from the withholding of information, such as present in the doctor’s medical record or other important information, are the responsibility of the client.
- After the intake, at the start of the therapy, the client commits to 3 sessions. This is followed by an evaluation, in which the follow-up process is discussed with the therapist. The client can then cancel the treatment agreement at any time, subject to the 48-hour cancellation scheme.
- An appointment must be canceled at least 48 hours in advance if the client is unable to attend. This must be done by telephone or e-mail. The time of the email or telephone sent is considered the time of cancellation. In case of late cancellation, the session rate will be charged, regardless of the reason.
- A session process is always concluded with a closing session, so that it can be completed properly.
Terms of payment:
- The therapist works with different rates, depending on individual or group therapy and the duration of a session. A special rate may also be negotiable.
- The client pays for their sessions per month. At the end of the month, the client will receive an invoice by email. This can be forwarded to the health insurance company (if the client has additional insurance, which reimburses part of the costs).
- The invoice must be paid within 14 days.
- If the bill has not yet been paid within 14 days after sending the payment reminder, the therapist is entitled to take a collection measure. The costs of the collection measure are borne by the client.
- If the client wants to be contacted by mail or telephone between sessions, this is possible. If it takes longer than 15 minutes, the session rate will be charged pro rata.
- When written reports are sent to third parties on request, this will be charged.
- Force majeure on the part of the client can be discussed with the therapist at all times.
- In the event of payment arrears, the therapist is entitled – unless this should seriously impede the counseling process- to suspend further counseling until the client has fulfilled his / her payment obligations.
If you are dissatisfied with the way you are being guided by me, I would appreciate it if you discuss it with me first. In the unlikely event that we cannot resolve the matter together, you can consult my professional association, www.fagt.org, before submitting a complaint. In the context of the Wkkgz I am affiliated with the dispute settlement body Quasir, www.quasir.nl for the handling of complaints.